Public services

Provision of public services

If you are contesting a bill in court or out-of-court proceedings, the trader providing the public services cannot suspend the service until the end of the court or out-of-court proceedings, provided that you are paying uncontested bills

Supply of electricity

You are entitled to contest the amounts of monthly bills (payments on account) for the estimated electricity consumption within 15 days from their issuance

Electronic communications services

The operators have two-stage complaint and grievance procedures, and after these stages you can contact the Croatian Regulatory Authority for Network Industries (HAKOM)

Separation from the communal heating system

End customers of heating can separate from their building’s communal heating system with a shared meter