General Terms and Conditions of Use of the e-Citizen portal

General Terms and Conditions of Use of  Use of the e-Citizen portal (hereinafter referred to as: the General Terms and Conditions) shall govern the use, by legal and natural persons, of the e-Citizen as well as other corresponding components integrated in the State information infrastructure

The use of the e-Citizen portal (together hereinafter referred to as: the System) shall not be possible without consent to the General Terms and Conditions and personal data processing.

By activating and using the System, the Users acknowledge that they have been familiarized with and understood the General Terms and that they expressly accept them, as well as give their consent to the processing of their personal data.
The General Terms shall be posted on the corresponding System website (www.gov.hr).

By accepting these General Terms and Conditions, the Users agree that they shall use the System, the electronic services and other corresponding components integrated in the e-Citizen and e-Business Systems and the State information infrastructure solely in accordance with their original purpose, legally intended use and without jeopardising, limiting or preventing the work and the use thereof by third parties.

The Central State Office for the Development of the Digital Society reserves the right to modify and/or supplement the General Terms and Conditions without prior notice and it shall inform the Users/Cross-Border Users thereof in a timely manner.

All enquiries or remarks about the System operation shall be made via e-mail to: pomoc@e-gradjani.gov.hr or phone at: 072 200027

All enquiries or remarks about e-services and the contents delivered to the user mailbox, shall be made directly to the e-Service Provider in accordance with the Terms and Conditions of the e-Service provision.

All requests or enquiries about Personal data processing as well as the withdrawal of the consent to personal data processing may be delivered in writing at the following address: Central State Office for the Development of the Digital Society, Ivana Lučića 8, 10000 Zagreb, or by e-mail to: zastitapodataka@rdd.hr.

The contact information of the personal data protection officer of the personal data controller are: zastitapodataka@rdd.hr.

These General Terms and Conditions shall be applied as of 30th March 2021.