Accessibility Statement

The Government of the Republic of Croatia is committed to making its websites accessible in accordance with the Act on the Accessibility of Websites and Programming Solutions for Mobile Devices of Public Sector Bodies in the Republic of Croatia (Official Gazette No. 17/19; hereinafter referred to as: the Act) transposing the Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies (OJ L 327, 2.12.2016).
This Accessibility Statement applies to the e-Citizens digital platform.

Compliance status

The website of the e-Citizens digital platform is partially compliant with the Act due to the non-compliances (non-accessible content) listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:
  • Some of the uploaded documents are not available in a machine-readable format
  • The automatic spelling correction cannot be enabled.

The Government of the Republic of Croatia is working on addressing the above non‑compliances.  

Preparation of this Accessibility Statement

This Statement was prepared on 23 March 2021, according to the Model Accessibility Statement in accordance with the Directive (EU) 2016/2102 of the European Parliament and of the Council on the accessibility of the websites and mobile applications of public sector bodies, as set out in the Commission Implementing Decision (EU) 2018/1523.
The assessment of compliance with accessibility requirements has been the result of a self-assessment of the Government of the Republic of Croatia.
The Statement has been last assessed on 23 March 2021, and the Government of the Republic of Croatia will regularly revise this Statement after addressing the causes behind the inaccessibility of some of the content.


Feedback and contact information

If you notice any non-compliant website content that has not been included in this Statement, please report it to the Government of the Republic of Croatia.
All queries regarding the accessibility of the e-Citizens website can be sent by e-mail to: pristupacnost@rdd.hr.

Enforcement procedure

The Information Commissioner of the Republic of Croatia is a government body responsible for monitoring the compliance of websites and programming solutions for mobile devices of the public sector bodies with the accessibility requirements, as well as supervision of the enforcement of the Act.
In case of an unsatisfactory response to a notice or a request for feedback on the accessibility of this website, users can contact the Information Commissioner by e-mail at: pristupacnost@pristupinfo.hr.