Before and after your purchase

Guarantee for faulty goods

If a product under guarantee turns out to be faulty during the guarantee period, you can use the rights from the guarantee—right to repair or, if this is not possible, right to replacement for a non-faulty product

Raising grievances about defective products and services

You should raise your grievance with the seller who, depending on your request, can either replace the product, remove the defect on the product or reduce the product price; that is; if all legal requirements have been met, give you a refund

Counterfeiting and piracy

Piracy and counterfeiting are similar because both entail unauthorised use of intellectual property rights