Provision of information to consumers

How can you obtain information about your consumer rights?

Provision of information to consumers is intended for consumers—natural persons who are entering into a legal transaction or acting on the market outside their trade, business, craft or profession. Provision of information to consumers does not include representation of consumers in proceedings before ordinary courts nor legal counselling.  
 
The Ministry of Economy and Sustainable Development responds to consumers’ enquiries via toll-free number 0800/414-414 on Mondays, Wednesdays and Fridays from 10 AM to 2 PM. 
Via toll-free number 0800/414-414, experts from the Ministry of Economy and Sustainable Development provide free expert information to citizens regarding protection of their economic interests when interacting with traders.
 
Enquiries can also be made via the Central Information System for Consumer Protection (CISZP), the aim of which is to provide answers and information, as well as to allow submission of requests for inspection pertaining exclusively to consumer rights. Important information regarding protection of consumer rights you may find at the website of the Ministry of the Economy and Sustainable Development www.szp.hr.