Issuing a Passport at a Police Department or Station

A travel document (passport) is a public document used for establishing identity and Croatian citizenship

NOTE: during the pandemic period, but not longer than 30 days from its official end, passports whose validity period expired from 11 March 2020 onward shall be considered valid.

The passport is issued by any police department or station that deals with administrative affairs, either in person or through the e-Citizens system, while a citizen residing abroad can obtain their passport through a diplomatic mission or consulate of the Republic of Croatia.

Application for obtaining a passport is submitted to any police department or police station regardless of the applicant’s place of permanent residence. The application may be submitted for the issuance of a passport through regular or emergency procedure.
The application on behalf of underage and legally incapacitated persons shall be submitted by their parent or legal representative.

Required supporting documents:
  • identity card or other document that can be used to verify identity 
  • proof of payment made to the State Budget:
    • HRK 320 for biometric passport issued through regular procedure
    • HRK 350 for biometric passport issued through regular procedure which is, upon request, delivered to the address of the applicant’s permanent or temporary residence
    • HRK 410 for biometric passport issued through emergency procedure, if the application was submitted at the Zagreb Police Department, or HRK 465 for biometric passport issued through emergency procedure, if the application was submitted at any other police department or station
  • The fee for issuing a passport can be paid via post, FINA, commercial bank or online banking. The payment shall be made to the account of the State Budget of the Republic of Croatia, IBAN: HR1210010051863000160, containing the reference “Passport” and model HR65 7005-434-PIN (insert PIN of the person in whose name the passport is being issued)
  • photograph 35 x 45 mm (the photographer should be notified that the photograph is being taken for biometric passport purposes)
  • previous travel document, which is to be returned and annulled
  • in case of underage children that are applying for their first passport, if they have no identity card and have not been registered in the Registry of Births in the Republic of Croatia, extract from the registry of births or birth certificate (children over the age of 12 shall be present so as to sign the application and provide fingerprints which are stored in the biometric passport chip).

The applicant should provide, among other things, two fingerprints and a photograph providing an accurate depiction of the applicant without headwear. The applicant shall provide a print of left and right index finger ridges; if the applicant is missing an index finger or the tip of their index finger is injured, a print of the middle or another finger shall be taken. If they are missing an arm, prints of the index and middle or another finger of the other arm shall be taken.
 
Also, by way of derogation, a photograph of the applicant may be taken with headwear if worn for medical or religious reasons, provided that the headwear does not cover the cheeks, chin and forehead.
 
Also by way of derogation, blind persons who wear dark glasses may enclose photographs in which they are shown wearing such glasses.
 
If the application for the issuance of a passport is submitted through regular procedure, the applicant has the option of collecting the passport at the police department or station where the application was submitted or having it delivered to the address of their permanent or temporary residence. If choosing the delivery option, the passport issuance fee is HRK 350.
 
If the application for the issuance of a passport through emergency procedure was submitted at the Zagreb Police Department, the passport shall be issued within 48 hours and collected at the same police department.

If the application for the issuance of a passport through emergency procedure was submitted at any other police department or station dealing with administrative affairs, the passport shall be issued within three working days after submitting the application. If you want the passport to be issued within three working days after submitting the application, the passport can be collected at the police department where the application was submitted or under whose jurisdiction the police station where the application was submitted lies.
 
The passport may not be used in the following cases:
  • if the citizen’s personal information have changed (first or last name, gender, date and place of birth)
  • if the passport has been damaged or worn out, thus not serving its purpose
  • if the photograph does not correspond to the citizen’s appearance
  • if the passport stopped serving its purpose for any reason.

The citizen shall immediately report the loss of passport to any police department or station or to the nearest diplomatic mission or consulate if the disappearance occurred abroad.

The procedure in case of loss of travel document has been described on the Ministry of the Interior’s website - Loss of passport
 
Further information regarding the entire procedure can be found on the Ministry of the Interior’s website - Passport