How do I log into e-Citizens?

In everyday life, we use public documents (e.g., ID card, passport and the like) to prove our identity. In the digital world of e-Citizens we prove our electronic identity by using a digital credential

How do I log into e-Citizens?

You can log into the e-Citizens system by using your digital credentials. If you own the Croatian electronic ID card (eOI) and a reader or you use internet banking services, if you are employed by a health institution or higher education institution, if you are a student or a user of some business certificate, then you already have one of the valid credentials and may start using the e-Citizens platform. You can check your available credentials on the list of accepted digital credentials.

How do security levels affect the way I use the platform?

e-Citizens has three levels of security: high level of security (3), significant level of security (2) and low level of security (1). All eServices and digital credentials fall into one of these levels of security. Check the services according to levels of security in the catalogue of services and digital credentials according to levels of security on the list of accepted digital credentials.
The high security level credential (e.g., electronic ID card) allows you to access all e-services in e-Citizens. At the same time, significant security level credentials (e.g., m-Token, internet banking service) allow you to access services of significant and low level of security. Low security level credentials allow you to access only the services of low level of security (e.g., e-Pass).
In case you do not own any of the credentials from the list of accepted digital credentials, you can request a free-of-charge issuance of an mToken credential (significant security level) or an ePASS credential (low security level). ePASS and mToken can be obtained through an application process in person at FINA  branch offices.
Now that I have obtained a digital credential, how do I continue?

To log in, follow these four simple steps:
  • Click on the Log in button in the upper right corner of this page
  • Allow the system to use and exchange personal information
  • Select the credential you want to use. When using the system for the first time, you must accept the Terms of Use
  • Activate your user inbox. We advise you to activate it in order to receive notifications related to the services that you use, e.g., a reminder to renew your vehicle registration. Read more at What is a user inbox and how do I activate it?
You are ready to use the system!