What is a user inbox and how do I activate it?

The User inbox enables you to receive messages from national and public administration bodies, in a safe and reliable way. Documents delivered to your inbox are just as valid as documents you are used to obtaining directly from the clerk. e-Documents can be used for all legal and administrative procedures undertaken before national and public administration bodies.

The User inbox is one of the services of the e-Citizens digital platform, which enables you to receive official messages related to public services, procedures (their progress) and status, as well as to view, manage and store those messages.

Thanks to the User inbox, you can receive notifications and information related to your personal legal rights and obligations in a safe and reliable way.

Users who have already signed in to the e-Citizens platform, but have not yet activated their inbox, may do so at any time by going to the Catalogue of Service and finding the User Inbox service (Korisnički pretinac) and accepting General Terms of Use.
 
The user inbox is also available as a smartphone app for Android and iOS.